Refund policy

Return & Refund Policy

We take pride in the quality and authenticity of our vintage rugs and want you to feel confident in your purchase. If you need to request a return, please review the policy below.

Return Window

• Return requests must be submitted within 7 days of delivery.
• Requests received after this period cannot be accepted.

To initiate a return, please email sales@yasiandfara.com with your order number. Return instructions will be provided once your request is approved.

Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition as received.
• The rug must be securely packaged for return shipment.
• All returns require prior approval before shipping.

United States Orders (Tariff-Free)

All orders shipped to the United States are sent tariff-free and duty-free, with all applicable import fees covered by us at the time of shipment.

Returns (US Orders):

• Approved returns must be shipped back to our warehouse in Toronto, Canada.
• Return shipping costs are the responsibility of the customer.
• Any tariffs or duties already paid to customs are non-refundable and cannot be recovered.
• Refunds are issued for the product value only, excluding original shipping costs.

Canada Orders

Orders shipped within Canada do not incur customs duties or tariffs.

Returns (Canad`a Orders):

• Approved returns must be shipped to our Toronto, Canada warehouse.
• Return shipping costs are the responsibility of the customer.
• Refunds are issued for the product value only, excluding original shipping costs.

International Orders (Outside the US & Canada)

We offer free worldwide shipping to international destinations.

Returns (International Orders):

• International orders may be returned for a full product refund, provided the item is returned in approved condition.
• Returns must be shipped to our Toronto, Canada warehouse.
• Return shipping costs, customs duties, local taxes, and any import fees are the responsibility of the customer.
• Original shipping costs (if applicable) are non-refundable.

Refund Processing

• Once your return is received and inspected, you will be notified by email.
• Approved refunds are processed promptly to the original payment method.
• Refund posting times may vary depending on your bank or credit card provider.

Final Sale Items

The following items are final sale and not eligible for return or refund:

• Rugs purchased from the Clearance Section
• Items purchased during Flash Sales or special promotional events (including Black Friday and similar sales)

Late or Missing Refunds

If you have received confirmation of your refund but have not yet received the funds:

• Check your bank or credit card account.
• Contact your card issuer, as processing times may vary.
• Contact your bank for further assistance.

If you still require help, please email sales@yasiandfara.com.

Contact

For any questions regarding returns or refunds, please contact:
📧 sales@yasiandfara.com